Merchant Support Specialist
Job description
About us – TBI Bank is a next-generation bank whose ambitious goal is to become a digital bank with a wide range of online and mobile solutions for consumer finance and lending to small and medium-sized enterprises. Our successful business model and customer-focus approach allowed us to be one of Bulgaria’s most profitable and efficient banks in the last 4 years (Capital K10). We currently serve customers in Bulgaria, Romania, Germany, Denmark & Poland.
We are now expanding our global footprint and coming to Greece. Do you want to play a key role in our unique success story?
If yes, we are looking for a Merchant Support Specialist to join our Team in Greece!
What You Get To Do In This Role
- Check the documents of the companies applying for our business partners (merchants), issue an opinion and prepare the documentation for subsequent approval as per internal procedures
- Perform archiving of the merchants’ documentation and be responsible for the proper storage
- Register the merchants to our systems and maintain their data up-to date
- Collaborate with IT and business enablers’ teams to ensure merchants’ integration with our systems. Provide high-quality professional service to our merchants to solve related problems or support with various requests during the integration process
- Regular checks on the live merchants’ database to ensure that integration works as intended
- Execute all necessary actions to initiate and complete successfully the timely and proper payment of the commissions to the merchants
- Inform the management in a timely manner of all problems and issues that have arisen during the activity
- Participate in all projects related to the merchants, collaborate with program delivery teams and the business to identify current gaps and opportunities to enhance merchants’ experience
- Respond with high-quality professionalism to e-mails and questions sent by the merchants related to their products
- Prepare ad-hoc reports and other information requested by other colleagues and managers
- Communicate and provide methodological assistance within the scope of competence to the Bank’s managers and employees
What we are looking for:
- Bachelor’s Degree in Business, Economics, or any related field
- Previous working experience with IT Systems will be highly appreciated
- Prior experience working in financial services, fintech space or merchant/customer role a plus
- Good understanding on ecommerce platforms
- Good understanding of technical terms (API, plugin in etc)
- Excellent computer literacy /MS Office
- Problem-solving skills with keen attention to detail and organizational skills
- Proactive thinking, constantly seeking improvement opportunities in work
- Fluent verbal & written English communication skills
- Ability to maintain confidentiality and handle sensitive work in a discrete manner
- Ability to prioritize multiple tasks with time-sensitive deadlines, adapt to changing priorities and maintain composure in stressful situations
In Return, We Will Give You
- Opportunity to be a part of growing organization where you can see the difference you made!
- Competitive Salary
- A friendly environment & team of passionate multinational professionals. Don’t be surprised if you talk to 16+ nationalities @ TBI Bank!
If this sounds like something you’d be interested in, we'd love to hear from you!
To apply for this position, please send us your CV in English.
Only shortlisted candidates will be contacted for interview.
Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.
With the voluntary presentation of documents for job application in TBI Bank EAD it is considered that you give your explicit consent your personal data to be kept, processed and used for the purposes of the recruitment of the Bank.